Privacy Policy

This doublejack.online Privacy policy (hereinafter referred to as the Privacy policy) applies to the
doublejack.online website (hereinafter referred to as the Website) owned, operated and
maintained by Graucus Trade Ltd. located at Unit 1411, 14th floor Cosco Tower, 183 Queen’s
Road Central, Sheung Wan, Hong Kong (hereinafter referred to as the Company).

This Privacy policy defines the types of collected information, the ways it is used, the access to
it and also the methods of updating it. We handle our obligations towards the protection of
privacy in a serious manner, making our best effort to keep the following Privacy policy as clear
and comprehensible as possible. If you have any remarks or questions regarding this Privacy
policy, we ask you to contact us through one of the available means of contact (e-mail,
telephone, contact form).

By using our Website you accept the following Privacy policy as well as our Terms of use.

The information we collect

When you use the Website, we collect the following information:

Openly collected from you
When creating a user account, you provide an e-mail address to be used to uniquely identify
your account and to perform its optional activation. The e-mail address is also used to enable
the password reminder to perform its function.

We might also use your e-mail address and phone number to send notifications on the
functioning of the Website (including the notifications required by law), news about the Website,
information on products and services included on the Website, as well as for other marketing
purposes including third party products or services that you might be interested in (hereinafter
referred to as Notifications). You may quit receiving marketing-related notifications at any
moment by using the cancel link included in every e-mail message we send or by contacting us
through the available means of contact: e-mail, telephone, contact form.

After creating an account you can complete your profile with the following data: first name, last
name, the address of residence, date of birth, phone number and time zone. This information is
used to improve the process of payments, deposits and withdrawals, for Website customizations
(including Notifications), as well as to handle the winnings above 2500 USD in accordance with
paragraph 3.5 of the Terms of use.

We might also keep a registry of data willingly provided to us in order to contact us through the
contact form, a telephone conversation, a postal message, Facebook, Twitter or other means of
contact, including: name, e-mail address, phone number, postal address. Providing your name
and e-mail address is necessary to send a message through the contact form.

Contacting us through social media like Facebook or Twitter should not be deemed official. We
reserve the right to not respond to messages sent through this means of contact while also
informing us that we will make our best effort to respond to them. To obtain detailed information
on the data collected by the social media mentioned above, one has to make themselves
familiar with the following documents:

Facebook: privacy policy and terms and policies;
Twitter: privacy policy and terms of service.

We also process payment card data (number, expiration date, first and last name of the holder,
CVV code) in order to carry out the payment card payment process – learn more.

Not collected openly
When you use the Website, we automatically collect specific information and use it to handle the
Website’s main features, customize the Website (including Notifications), monitor the incoming
traffic and maintain security. It includes, among others:

● IP address;
● headers sent by the browser, especially “User-Agent”, “Accept-Language” and “Referer”
which contain such information as: type, version and language of the browser, type and
version of the operating system and the web address the Website was found through;
● system time;
● HTTP requests;
● cookies files saved in the doublejack.online domain or subdomains.

We might also use the IP address to collect and process information on your actual location in
order to improve the data updating process as well as customize the Website (including
Notifications).

Some of the data made automatically available by web browsers are stored in server logs,
including full HTTP requests, time of their arrival, IP address and URL addresses related to a
request.

The Website’s functioning uses your browser’s cache. It makes it possible to optimize the time
of loading the Website as well as make using the Website easier by storing data between
sessions even after restarting the browser.

The information not collected openly includes, among others, the following data used to handle
and improve the payment process:

● e-mail address, personal data (first name, last name, address, contact info) and
transaction ID in order to carry out eMerchantPay payments; with your explicit consent
we also store non-sensitive data of the payment cards you use in order to make further
payments faster;
● e-mail address, date, status, amount and transaction ID used or generated to carry out
tpay.com payments;
● e-mail address, user account ID, status, amount and transaction ID used or generated to
carry out Skrill payments;
● e-mail address, user account ID, personal data (first name, last name, address, date of
birth, sex, contact info, account balance, account language and currency) and billing
data used or generated to carry out Neteller payments;
● destination bitcoin address and transaction ID used or generated to carry out Cubits
payments;
● e-mail address, phone, country and transaction ID used or generated to carry out Sofort
payments.

To obtain more information on the data collected during payments we invite you to make
yourself familiar with the privacy policies of different payment gateways (learn more).

The information not collected openly is also used by third party services (learn more).

Third party services

Statistics, advertisement and security
To handle the Website’s security as well as collect and analyze information on its functioning,
we use the following third party services:

● Google Analytics – to monitor traffic and keep detailed statistics that allow us to identify
the sources of visits and analyze the Website’s functioning;
● Google reCAPTCHA – to improve the Website’s security by protecting against
automated scripts;
● Facebook Pixel – to monitor traffic and keep detailed statistics that allow us to create
better advertisement campaigns.

The above services collect and use information in order to work properly. To obtain information
on the data collected by Google services we invite you to make yourself familiar with Google
terms of service and Google privacy policy. To obtain information on the data collected by
Facebook services we invite you to make yourself familiar with Facebook Policies.

Payments

We do not store detailed data of payment cards in our databases. To store payment card data,
we use third party payment gateways that comply with the requirements of the PCI-DSS
(Payment Card Industry Data Security Standard) security standards. Our databases only store
the references to payment cards stored in third party payment gateways. The references we
store only contain the non-sensitive data of payment cards: expiration date, first and last name
of the holder and the last four digits of the card number. Payment card data is only used and
stored with your explicit consent. You might delete the references to the stored payment cards
at any moment. Payment card data gets also deleted from a particular third party payment
gateway, provided that it makes such feature available. One has to remember that it might not
be possible to delete the data completely due to the way a particular payment gateway works.
Detailed information on the type of data stored by the payment gateways we use can be found
in the privacy policies and terms of use of different payment gateways – learn more. Deleting
stored payment card data will not cancel the initiated transactions.

To carry out the above we process payment card data provided through the forms available on
the website. Such operation is in full compliance with the PCI-DSS (Payment Card Industry Data
Security Standard) requirements. All the payment data you provide is sent through an encrypted
SSL (Secure Socket Layer) connection.

We inform you that in order to protect your data we take all necessary actions to make sure your
data does not get accidentally lost, misused, made public, or in any way modified or destroyed.
We also protect it from unauthorized access.

To obtain detailed information on the data collected by different payment gateways one has to
make themselves familiar with the following documents:

Shared data

We do not make your data available to companies, organizations or other third parties with the
following exceptions:

● in the event that we have received your explicit consent to make it available;
● we might send your data to trusted entities that process it for our needs and for purposes
defined solely by us while maintaining the highest confidentiality and information
security, especially the companies that are part of our group or our business partners;
● when we deem it justified in order to comply with the law we are subject to;
● analyzing Website security breaches, detecting and preventing fraud and improving
security and other technical matters;
● we might also share data that can’t be used to unequivocally identify an individual for
purposes like displaying the latest winnings or publishing general statistics on the
Website’s usage.

Data safety

We make our best efforts to make sure that your data is stored safely. In accordance with our
security policy, we do not store passwords in plain text. We use the latest standards and
recommendations to make sure that the data and accounts of our users are completely safe,
including, among others:

● regular updating of the server;
● immediate implementation of security updates;
● fulfilling all the requirements of security standards defined by PCI-DSS for the entity that
processes the payment card data;
● enforcing and using secure connections wherever possible;
● the control of the levels of access to data that is only available to individuals, companies
or organizations that need to access it; such entities are also obliged to maintain strict
confidentiality or face severe consequences;
● protection against unauthorized access, automated attack blocks and overall monitoring
of Website activity.

Deleting data

Deleting your profile data is not synonymous with deleting it completely from our system. The
said data might still be stored in the systems and files of backup copies for up to a year of time.
Backup copies, due to their significance and sensitivity, are also stored on other servers owned
by us and maintained by us and by third party companies that operate our servers under
separate agreements. Your data contained in backup copies might only be used in order to
restore it in special cases that require the use of backup copies. Changes to your profile data
made between the date of creating a backup copy and the date of restoring it will be lost, of
which you will be explicitly notified.

You can delete your user account by contacting us in written form. The deleted account’s data
will be kept in order to prevent losing the association between the account and the transactions
performed as well as other actions performed by you in the system. At your explicit request, we
might completely delete your profile data from the system by replacing it with anonymous data,
although it will not delete the data for the transactions performed.

Age restrictions

Our Website is directed towards people above the age of 18. We never deliberately collect or
use the data of people that we know do not meet our age criteria. Whenever we notice that a
person under the age of 18 has made an account on our Website, we make our best efforts to
delete their data from our system.

The privacy policy limitations

This Privacy policy does not apply to the services offered by our partners or other entities with
advertisements and/or references to our Website, it also does not apply to other websites that
our Website has references to. One has to make themselves familiar with their privacy policies
and terms of use separately.

Cookies policy

In order to use the main features of the Website, it is necessary to enable cookies in one’s web
browser. You may set your browser to not allow cookies if you wish to do so, although it will
make using our Website very limited.

To learn how you can disable cookies, refer to your web browser’s documentation.

Changes

We do our best to update this Privacy policy on an ongoing basis. In the event of significant
changes, especially ones including increased limitations of the access to your data or
broadening the extent to which it is shared, we will notify you of the changes electronically by
sending a message at your e-mail address, although we reserve the right to make changes to
this Privacy policy in a completely discrete way, without a prior notice. It is your sole
responsibility to make sure if changes have been made to this Privacy policy or the Terms of
use. Any use of the Website after making changes to the Privacy policy or the Terms of use will
be considered as accepting them. You can review your data or delete it at any moment in
accordance with and within the scope defined by this Privacy policy.

Contact

If you have any questions regarding this Privacy policy, contact us through the available means
of contact (e-mail, contact form, telephone).